Mission  Research, diagnose, troubleshoot and identify solutions to resolve customer issues related to application use and configuration. Provide prompt and accurate responses to customers within SLAs as defined by the level of Service purchased by the customer. Properly prioritize all customer incidents. Coordinate and manage client issue lists and regular support status calls. Ability to interact with various levels of client and firm management through both written and verbal communications. Report software issues to Product Development via documented processes and procedures, including replicating the issue when possible and performing all due diligence. Identify workarounds to bugs and customer issues whenever possible. Manage multiple client issues simultaneously. Identify common issues and techniques for addition to Knowledge Base. Work to understand client's business needs above and beyond the immediate requirements.Profile  - Finance Profile ( Bachelor's degree, Master's or Engineer)  - This position will require working US hours to support the North American clients. Also, the position will require some Tunisian holidays availability.  - Candidate must be ambitious, self-driven, and looking to work in a fast-paced environment.  - Fluent in English  - Strong problem solving and troubleshooting skills.  - Strong understanding and working experience of accounting principles is required: Fund accounting NAV calculation, Performance calculations, Pricing and valuation of financial instruments.  - Strong working knowledge of a broad range of asset classes: Equities, Fixed Income, OTC products, Hedge Funds, etc.  - Strong written and verbal communication skills and should be able to interact with client / counterparties  - Experience working in such tools is a plus:  Accounting tools, general ledger packages, valuation tools, and front / back office processing systems  - Knowledge of Sql Database is a plus