Ctre Urbain Nord, Tunis, Tunisie

Mission • Research, diagnose, troubleshoot and identify solutions to resolve customer issues related to application use and configuration. • Provide prompt and accurate responses to customers within SLAs as defined by the level of Service purchased by the customer. • Properly prioritize all customer incidents. • Understand and use Linedata's proprietary issue management tool, KEN – including how to update, escalate and resolve incidents. • Coordinate and manage client issue lists and regular support status calls. • Ability to interact with various levels of client and firm management through both written and verbal communications. • Report software issues to Product Development via documented processes and procedures, including replicating the issue when possible and performing all due diligence. • Identify workarounds to bugs and customer issues whenever possible. • Manage multiple client issues simultaneously. • Identify common issues and techniques for addition to Knowledge Base. • May support project teams on client projects to learn through experience. • Work to understand client's business needs above and beyond the immediate requirements.  Profil - IT or Finance Profile ( Bachelor's degree, Master's or Engineer) - Database: SQL - Strong problem solving and troubleshooting skills. - Excellent oral and written communication skills. -This position will require working US hours to support the North American clients and some weekend availability for maintenance, upgrades, and disaster recovery testing when it arises. Also, the position will require some Tunisian holidays availability. - Candidate must be ambitious, self-driven, and looking to work in a fast-paced environment. - Knowledge of .Net Framework and VB. Net would be a plus - Knowledge of Finance would be a plus  Chat with our insiders and learn more about your future role at Linedata! Start the conversation here : https://www.linedata.com/careers/talk-our-insiders